Frequently Asked Questions
Everything you need to know about Katana style and service.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take up to 14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition for a full refund or exchange.
What materials are used in Katana apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium denim to ensure durability and comfort in every piece.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Katana ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.